A service desk
that keeps things moving.
Configurable boards, teams, SLA tracking, and escalation rules. Record time right on the ticket, with history and reversible merges.
A fresh perspective on your PSA
Your service.
All connected.
From the first conversation to the final invoice. Bring your people, work, and billing together in one clear workspace.
Built for managed service providers.
ventrel.Product illustrationAL
A clearer service day.
+ New ticketOpen tickets12 Across your team
Awaiting review3 Ready for a manager
Resolved today8 Progress, made visible
Your team’s queueAll boards
Set up a new workstationNorthstar Studio · TK-0104
In progressJSMicrosoft 365 onboardingEvergreen Co. · TK-0103
ResolvedALReview backup configurationNorthstar Studio · TK-0102
NewMKWork done. Next step ready.Resolved → Manager review → Billing
A PSA that follows the work
Sales ↗ Service ↗ Projects ↗ Billing
Less back-and-forth. More forward.The whole picture
Good work shouldn’t
get lost in the handoff.
Keep the context as work moves from a promising opportunity to a paid invoice.
Connected workflowIllustrative example
Simple where it matters
Everything has a place.
Nothing gets in your way.
The tools to run your MSP, with clear next steps and the details your team needs.
A service desk
Time, accounted for.
Actual time, configurable billing increments, and independent manager review before billing.
Recorded time1h 12m
Ready for review
Billing with context.
Managed services, monthly block hours, recurring drafts, and customer-consolidated invoices.
Monthly services $1,200Approved service work $300Invoice draft $1,500Illustrative amounts · review before issuing
From purchase to client asset.
Vendors, approved purchase orders, partial receiving, and equipment linked to the client and ticket.
Access with intention.
Separate company workspaces, role-based access, and required authenticator protection.
One company. Different perspectives.
The right view
for every role.
Sales sees the next opportunity. Technicians see the next ticket. Managers see what needs attention.
Combine roles as your team grows. Navigation follows the selected view and assigned access.
YOUR WORKSPACE
Illustrative workspace · One connected team.
A clearer accounting handoff
Your PSA does the prep.
QuickBooks closes the loop.
Send reviewed invoices to QuickBooks Online. Send them to customers from QuickBooks, then bring payment status back into Ventrel.
QuickBooks Online integration · Supported US workflowsventrel.
Online
Invoices →← Payment status
QuickBooksOnline
A few things worth knowing
Less guesswork.
Clear answers.
Who is Ventrel built for?+
Managed service providers that want sales, service delivery, projects, and billing in one connected system.
Does each MSP get its own workspace?+
Yes. Each MSP has a company-specific sign-in and separate company records. Roles control what each team member can access.
How does time become an invoice?+
Technicians record time while working. Resolving the ticket queues its time for independent manager review. Approved charges enter the customer’s billing queue, where multiple tickets can be included on one invoice.
Can we bill recurring services?+
Yes. Monthly fixed, seat-based, and usage-based plans can prepare invoice drafts for review. Agreements also support unlimited service coverage and monthly block hours.
Can we see Ventrel before committing?+
Absolutely. Contact us for a guided evaluation of your team’s workflow. We’ll walk through the fit and discuss availability and pricing together.
Make room for better work
Meet your next
service day.
Let’s see what a simpler, more connected PSA
could look like for your MSP.